Tickets, email, a public help portal, and an embeddable widget, in the same workspace as your tasks, projects, and clients. No separate helpdesk subscription.
Trakkar Support is a helpdesk built into your workspace. Customers reach you by email, through a hosted support portal, or from a widget embedded on your site. Every message becomes a ticket with a category, priority, assignee, and a first-reply SLA clock. Agents answer from a shared inbox, work the queue as a table or a board, and publish FAQ articles that quietly absorb the repeat questions. Because it sits inside Trakkar, a ticket can link to a task, and the hours spent on it are already being tracked against the client.
Forward the support address you already publish, turn on the hosted portal, or drop the widget script onto your site.
Every message opens a ticket with category, priority, status, and assignee. Work it as a table or drag it across a board.
Answer from the shared inbox using canned replies. The first-reply SLA clock stays visible on the ticket while it runs.
Publish FAQ articles to the public portal, then watch resolution rate and agent load in support reports.
Table and board views over one queue, with categories, priorities, statuses, multiple assignees, and a live first-reply SLA countdown.
Forward from Gmail, Outlook, Zoho, or your own domain. Inbound mail auto-creates tickets and can send an auto-reply on arrival.
One script tag on any site. The studio controls logo, brand colour, greeting, launcher label, and screen position without touching the snippet.
A hosted page on your own slug where customers raise a ticket and track its progress. No Trakkar login required on their side.
Publish sections and articles to the portal so the questions you answer every week start answering themselves.
Tickets opened and resolved over a period, pipeline mix by status and category, agent performance, and capacity used.
Widget tickets capture the situation at the moment someone hits send, so the first reply does not have to be a question. No screenshots requested, no "which browser are you on" round trip.
Inbox, Email, Widget, and Settings sit inside Trakkar with the same Admin, Manager, and Employee permissions as the rest of the platform.
The working queue in table or kanban form, with search, filters, ticket detail, threaded replies, and attachments.
Inbound messages as they arrive, with forwarding setup, verification, and the option to keep a copy on your provider.
Design the widget, preview it live, and copy a snippet that carries only your org and site keys so appearance stays editable.
Branding, public support URL, ticket categories, canned replies, first-reply SLA, and notification rules for customers and agents.